Delivery & Returns
Product Delivery
All orders are shipped exclusively via express courier services.
Delivery within Romania
For orders paid by Cash on Delivery, delivery is estimated within 1–3 business days from the date your order is confirmed.
For orders paid online by card, delivery is estimated within 1–3 business days from the date payment has been successfully received and confirmed.
Delivery within the European Union
For orders paid by Cash on Delivery (where available), delivery is estimated within 3–14 business days from the date your order is confirmed.
For orders paid online by card, delivery is estimated within 3–14 business days from the date payment has been successfully received and confirmed.
The delivery timeframes above apply to products that are in stock.
Orders are not dispatched on Saturdays, Sundays, or public holidays.
Please note that delivery times may occasionally be extended during busy periods, particularly around public holidays, due to courier delays or other circumstances beyond our reasonable control. In the event of delays caused by factors outside our reasonable control (such as courier disruptions, severe weather conditions, or exceptionally high order volumes), we will make every reasonable effort to keep you informed and ensure your order is delivered as soon as possible.
If we announce on our Website that orders will not be processed during a specific period, the estimated delivery time will be calculated from the date on which order processing resumes.
Shipping Fees
The standard shipping fee is:
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RON 19 per parcel for deliveries within Romania;
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RON 99.99 for deliveries within the European Union.
Orders over RON 350 delivered within Romania qualify for free standard shipping.
At present, we ship only within Romania and to countries within the European Union.
If you would like to place an order from a country outside these regions, please contact us at maria@mariacostake.com and we will do our best to assist you.
Returns
We understand that sometimes a product may not be exactly what you expected.
If you are not completely satisfied with your purchase and wish to return one or more products, you may exercise your legal right of withdrawal within 14 days from the date on which you, or a third party designated by you (other than the carrier), takes physical possession of the products.
Where the legal right of withdrawal is exercised, we will reimburse all payments received from you, including the cost of standard delivery (where applicable), in accordance with the applicable consumer protection legislation.
The cost of returning the products is the responsibility of the customer, except where otherwise required by law.
Refunds will be processed within 14 days from the date we are informed of your decision to withdraw from the contract, but not before we have received the returned products or proof that they have been shipped back to us, whichever occurs first.
Return Conditions
Returned products must be sent back in the same condition in which they were received, preferably in their original packaging, with all original tags attached and, where available, accompanied by any documents supplied with the order (such as the invoice).
Products should be returned in a condition that allows them to be resold. They must not show signs of use beyond what is necessary to examine their nature, characteristics, and functionality.
In particular, products must not show stains, traces of make-up, perfume, damage, or any other visible signs of wear or use.
How to Request a Return
To exercise your right of withdrawal, you may complete the online return form available on our Website or send us a clear statement of your decision to withdraw from the contract by email at maria@mariacostake.com.
The online return form is available here.
For orders paid online by card, the refund will be made using the same payment method originally used for the purchase.
For Cash on Delivery orders, the refund will be made by bank transfer to the account provided by you, free of any additional fees or charges.
Gift Cards
If a product was purchased wholly or partially using a gift card, the refunded amount will be issued as a new gift card of the same value, with the same validity period or in accordance with the terms applicable to our gift cards.
Once purchased, gift cards are non-refundable and cannot be exchanged for cash.
Damaged Deliveries
If your parcel appears to have been damaged during transit, we recommend inspecting the contents immediately upon delivery.
Should you notice any damage to the product, please contact us as soon as possible so that we can assist you.
Defective Products
Your statutory rights relating to faulty, damaged, or non-conforming products are not affected by this Return Policy and remain governed by the applicable consumer protection legislation.
If you have any questions regarding delivery, returns, or any of our products, we are always happy to help.
Thank you for choosing Maria Costake.